|My problem is none of these things. :(|
Those of you following Twitter will be aware of the ongoing saga of our internet connection. We'd had absolutely no problems (and more importantly no indication there was a problem) since we returned from holiday. Yesterday however, all of that changed.
About 5.30 yesterday afternoon, as I was doing the ironing, our internet vanished. I knew it had gone because the DSL light on our BT Openreach Box simply blinked out of existence. Everything else was absolutely fine, so I dug out the paperwork to phone Sky and expected to simply get the line reset.
The moment the Sky operator asked me why I was asking for my Fibre to be looked at, the alarm bells started ringing. According to them I was still a normal Broadband customer, despite the two days of notes on my account that advised to the contrary, that my Fibre box was self-installed as a result of the mixup you guys are already aware of that happened back when the changeover initially took place. I was phoned back later that evening to be told that as it was Sunday no-one could help me any further and I'd be treated as a priority in the morning.
However, what I was made party to made me realise that this time our connection wasn't going to instantly reappear. Sky had failed to inform BT that the 'work' on the line had been satisfactory and that they'd taken over control of the account. Because it was working, no-one had told BT the outstanding maintenance job that was initially scheduled wasn't necessary. BT had then assumed there was no longer a need for the job and at the same time for the fibre line, because Sky was still listing us as a Broadband customer. As a result they had shut it down.
This morning I've spoken to three Sky CS reps, and the story is the same. The ONLY way to get BT to turn the line back on is to schedule a new 'installation' date. Currently the wait time is a fortnight, and getting yourself inserted back into the front of that queue would require the sale of souls from a small South American country. There is NO WAY, despite the fact that Sky is 100% at fault for this for them to move any faster than they are because currently there aren't enough people doing the job. Wait times for 'escalated' cases are currently four days, so (if we're lucky) we might get a call on Thursday. MIGHT. It's more likely to be Friday however and even when that happens, we have no indication of when things will be turned back on.
It's not like we could go to another provider either, because BT OWN THE FECKING LINE. This is all about getting two huge multinationals to talk to each other, in a timescale that is acceptable to the rest of humanity. For them, it doesn't matter that there's a patch on Wednesday, its all about getting the hundreds of thousands of people who want fibre broadband connected to keep their monthly averages up.
So, how am I posting this now? Well, I worked out how to make my mobile phone a wireless hotspot which means I at least have access to the Internets in 10 minute bursts to check e-mail. It will mean I can post blog entries (no pictures for a while, you'll have to imagine stuff) but for anything larger I'll need to drive 15 miles to use my husband's connection. It means that there'll be no 5.4 news from me immediately, but don't worry, I'm working on getting something lashed together somehow, because I refuse to be beaten by companies who don't do their jobs properly and make me suffer as a result.
It also means that giant pile of ironing’s finally going to get finished this week ^^